Services
- Customer Self Service (CSS)
- FOIA Requests
- Food Trucks
- Garbage and Recycling
- Historic Preservation
- Map Services
- Parking
- Permits
- Public Safety Education
- Self-Inspection Checklist
- Service Requests
- Snow and Ice Removal
- Social Services Referrals
- Street Maintenance
- Stormwater Management
- Stormwater Utility
- Tree Maintenance
-
Utility Bill
- Vendor Self Services
Utility Bill
Customers receive a utility bill from the Village every two months. This bill includes charges for water service and a stormwater utility fee.
Bills are generated for the north side of town every odd month and the south side of town every even month.Â
MOVING IN/OUT OF DOWNERS GROVE?
Please complete a Utility Account Change Request form. This authorizes service to be established or discontinued.
All new accounts are charged a $100 deposit on their first bill. This deposit will be applied to the final bill when the account is closed; any remaining balance will be refunded.
PAPERLESS BILLING
Customers may opt to receive their utility bill via email, only.
Please complete the E-Utility Bill Authorization Form .
Payment Options
All payments received after 4:30 p.m. will be applied to your account the next business day.
ONLINE
We accept MasterCard, Visa, Discover or AMEX.
Auto-Pay
Payment will be withdrawn automatically from your checking or savings account on the billing due date.
There are two ways to sign up for this service:
- Download the Auto-Pay Authorization form and return as directed.
- Set up Auto-Pay payments in your Customer Self Service account.
NOTE: The transition to AUTO-PAY is NOT complete until you see AUTO PAY - DO NOT PAY (shown below) on your bill. Until then, continue your usual form of payment.
via your bank
Do you use your bank's online system to pay bills? If you want to add the Village as a payee for your Utility Bill, the following information must be provided to your bank:
- The PAYEE ACCOUNT number provided must be a 15-digit figure, formed by combining the Customer Number and Account Number fields shown on your Utility Bill. (photo.)
Customer Number 101515 + the Account Number C08801701 = PAYEE ACCOUNT NUMBER 10155C08801701. (No spaces, dashes or extra characters.)
- The PAYEE ADDRESS provided must be 850 Curtiss Street, Downers Grove, IL 60515 .
NOTE: If you do not provide your bank with the correct information, the Village will not receive payment electronically and your payment may be marked late.
by mail
Village of Downers Grove
P.O. Box 735987
Chicago, IL 60673- 5987
in person
During business hours at the Civic Center (Finance window), 850 Curtiss St. OR Public Works, 5101 Walnut Ave.
drop box
Located on the north side of the Parking Deck (Washington St entrance), next to the postal mailboxes. The Village drop box is GREEN.
What is the current water rate and fixed-charge?
Water fees are expressed as both a unit rate and a fixed-charge.
All figures below are as of July 1, 2024.
Unit Rate: One unit equals approximately 748 gallons of water.
- Properties within Village limit: $7.08/unit
- Unincorporated properties: $8.10/unit
Fixed-Charge: Accounts are assessed a bi-monthly fixed charge, based on the property's meter size, as follows:
- 5/8" = $17.77 Most single-family homes are this size.
- 1" = $26.66
- 1½" = $88.89
- 2" = $142.20
Similar rates apply for meters of 3", 4", 6" and 10".
How is the stormwater utility fee calculated?
The stormwater fee is based on the total square footage of impervious area on each property/parcel.
Fees are expressed in Equivalent Runoff Units (ERU) . One ERU is equal to 3,300 square feet of impervious area, which is the average for a single family residential property in the Village.
What is the stormwater utility fee?
Downers Grove has had a stormwater utility since 2013. In this model, stormwater management costs are shifted from the property tax levy to a separate stormwater fund.
All property owners in Downers Grove are charged a monthly stormwater fee. (The fee does not apply to unincorporated Downers Grove parcels or tax-exempt organizations.)
Revenues generated by the fee are allocated to the ongoing maintenance and operating costs of the stormwater infrastructure system,
What are the current stormwater fees?
Customers receive a utility bill every TWO months.
The MONTHLY fee charged is based on the following:
Single Family Residential
Single Family Residential parcels are charged based on a tiered system:
- Tier 1 ( 1 - 2,500 s.f. of impervious area) = 0.75 ERU = $12.98
- Tier 2 (2,501 - 4,000 s.f. of impervious area) = 1.00 ERU = $17.31
- Tier 3 (4,001 - 7,000 s.f. of impervious area) = 1.50 ERU = $25.97
Non-Single Family Residential
Non-Single Family Residential parcels and Residential Parcels with greater than 7,000 s.f. of impervious area are charged based on the actual amount of impervious area, measured in ERUs, rounded to the next whole ERU.
Per ERU (3,300 s.f. ) = $17.31
Vacant (unimproved) Parcels
Vacant parcels are charged 0.3 ERUs.
0.3 ERU = $5.19
When will I incur a late payment fee?
- Accounts are assessed a late fee equal to 10% of the total amount due if payment is not received by the due date.
- Reminder notices are mailed to late accounts the day after the due date, indicating the payment due, plus the late fee.
What is the shut-off policy?
- Customers who receive a final shut-off notice must pay the amount due by 4:30 p.m. on the Monday prior to the Tuesday shut-off date.
- If payment is not received by the date shown on the final shut-off notice, water service will be discontinued. Service will not be resumed until all arrears and administrative fees have been paid. The Village is not liable for any damage that may occur on the premises as a result of the water being shut off.
What is considered an impervious surface?
An impervious surface is any area on a parcel/property which prevents or significantly impedes the infiltration of stormwater into the soil. Examples of impervious surfaces include:
- Parking lots
- Roofs
- Driveways
- Patios
- Decks
- Swimming pools
- Gravel and stone areas
Questions About Your Bill?
Finance Department
Civic Center
850 Curtiss St.
Downers Grove, IL 60515
HOURS
7:30 a.m. to 4:30 p.m.
Monday - Friday
Downers Grove Sanitary District
Sewer and wastewater treatment service is provided separately by the Downers Grove Sanitary District.
Please contact them to set set up sanitary service at 630.969.0664
Get in the H2O Know
WaterSmart is a web portal where you can access detailed information about your household water use. You can view and analyze your water usage, check for leaks, and set up consumption alerts.
This is a free service. Register for WaterSmart today.
Common Causes of Leaks
Sometimes when your bill is higher than expected, it could be due to an undetected water leak. Here's some tips that stand the test of time.
Questions About Your Bill?
Finance Department
Civic Center
850 Curtiss St.
Downers Grove, IL 60515
HOURS
7:30 a.m. to 4:30 p.m.
Monday - Friday
Downers Grove Sanitary District
Sewer and wastewater treatment service is provided separately by the Downers Grove Sanitary District.
Please contact them to set set up sanitary service at 630.969.0664
Get in the H2O Know
WaterSmart is a web portal where you can access detailed information about your household water use. You can view and analyze your water usage, check for leaks, and set up consumption alerts.
This is a free service. Register for WaterSmart today.
Common Causes of Leaks
Sometimes when your bill is higher than expected, it could be due to an undetected water leak. Here's some tips that stand the test of time.
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