Utility Bill


Customers receive a utility bill from the Village every two months. This bill includes charges for water service and a stormwater utility fee.

Bills are generated for the north side of town every odd month and the south side of town every even month. 

MOVING IN/OUT OF DOWNERS GROVE?

Please complete a Utility Account Change Request form. This authorizes service to be established or discontinued.

All new accounts are charged a $100 deposit on their first bill. This deposit will be applied to the final bill when the account is closed; any remaining balance will be refunded.

PAPERLESS BILLING

Customers may opt to receive their utility bill via email, only.

Please complete the  E-Utility Bill Authorization Form .


Payment Options

All payments received after 4:30 p.m. will be applied to your account the next business day.

Online

We accept MasterCard, Visa, Discover or AMEX. 

Auto-Pay

Payment will be withdrawn automatically from your checking or savings account on the billing due date.

There are two ways to sign up for this service: 


NOTE: The transition to AUTO-PAY is NOT complete until you see AUTO PAY - DO NOT PAY (shown below) on your bill. Until then, continue your usual form of payment.


via your bank

Do you use your bank's online system to pay bills? If you want to add the Village as a payee for your Utility Bill, the following information must be provided to your bank:


  • The PAYEE ACCOUNT number provided must be a 15-digit figure, formed by combining the Customer Number and Account Number fields shown on your Utility Bill. (photo.)

Customer Number 101515 + the Account Number C08801701 = PAYEE ACCOUNT NUMBER 10155C08801701. (No spaces, dashes or extra characters.)


  • The PAYEE ADDRESS provided must be 850 Curtiss Street, Downers Grove, IL 60515 .


NOTE:   If you do not provide your bank with the correct information, the Village will not receive payment electronically and your payment may be marked late.

by mail

Village of Downers Grove

P.O. Box 735987

Chicago, IL 60673- 5987

in person

During business hours at the Civic Center (Finance window), 850 Curtiss St. OR Public Works, 5101 Walnut Ave.

drop box

Located on the north side of the Parking Deck (Washington St entrance), next to the postal mailboxes. The Village drop box is GREEN.

UTILITY BILL_fees

The Village gets its water from the DuPage Water Commission (DWC), which buys Lake Michigan water from the City of Chicago and distributes it to member communities. The costs for water in Downers Grove include the rates charged by both the City of Chicago and the DWC.


Rates also reflect recommendations from the water rate studies conducted by the Village.

Water fees are expressed as both a unit rate and a fixed-charge.

All figures below are effective through June 30, 2024.


Unit Rate: One unit equals approximately 748 gallons of water.


  • Properties within Village limit: $7.08/unit
  • Unincorporated properties: $8.10/unit


Fixed-Charge: Accounts are assessed a bi-monthly fixed charge, based on the property's meter size, as follows:


  • 5/8" = $17.77 Most single-family homes are this size.
  • 1" = $26.66
  • 1½" = $88.89
  • 2" = $142.20

Similar rates apply for meters of 3", 4", 6" and 10".

Downers Grove has had a stormwater utility since 2013. In this model, stormwater management costs are shifted from the property tax levy to a separate stormwater fund.


All property owners in Downers Grove are charged a monthly stormwater fee. (The fee does not apply to unincorporated Downers Grove parcels or tax-exempt organizations.)


Revenues generated by the fee are allocated to the ongoing maintenance and operating costs of the stormwater infrastructure system,



The stormwater fee is based on the total square footage of impervious area on each property/parcel.


Fees are expressed in Equivalent Runoff Units (ERU)One ERU is equal to 3,300 square feet of impervious area, which is the average for a single family residential property in the Village.

An impervious surface is any area on a parcel/property which prevents or significantly impedes the infiltration of stormwater into the soil. Examples of impervious surfaces include:


  • Parking lots
  • Roofs
  • Driveways
  • Patios
  • Decks
  • Swimming pools
  • Gravel and stone areas

Customers receive a utility bill every TWO months.

The MONTHLY fee charged is based on the following:


Single Family Residential

Single Family Residential parcels are charged based on a tiered system:


  • Tier 1 ( 1 - 2,500 s.f. of impervious area) = 0.75 ERU =  $14.12
  • Tier 2 (2,501 - 4,000 s.f. of impervious area) = 1.00 ERU =  $18.82
  • Tier 3 (4,001 - 7,000 s.f. of impervious area) = 1.50 ERU =  $28.23

Non-Single Family Residential

Non-Single Family Residential parcels and Residential Parcels with greater than 7,000 s.f. of impervious area are charged based on the actual amount of impervious area, measured in ERUs, rounded to the next whole ERU. 


Per ERU (3,300 s.f. ) = $18.82

Vacant (unimproved) Parcels

Vacant parcels are charged 0.3 ERUs.

0.3 ERU = $5.64

  • Accounts are assessed a late fee equal to 10% of the total amount due if payment is not received by the due date.
  • Reminder notices are mailed to late accounts the day after the due date, indicating the payment due, plus the late fee.
  • Customers who receive a final shut-off notice must pay the amount due by 4:30 p.m. on the Monday prior to the Tuesday shut-off date.
  • If payment is not received by the date shown on the final shut-off notice, water service will be discontinued. Service will not be resumed until all arrears and administrative fees have been paid. The Village is not liable for any damage that may occur on the premises as a result of the water being shut off.


Questions About Your Bill?

image of red push button phone

Finance Department

Civic Center

850 Curtiss St.

Downers Grove, IL 60515

630.434.5510

water@downers.us


HOURS

7:30 a.m. to 4:30 p.m.

Monday - Friday

Downers Grove Sanitary District

logo

Sewer and wastewater treatment service is provided separately by the Downers Grove Sanitary District.


Please contact them to set set up sanitary service at630.969.0664

Water Smart


Downers Grove residents can monitor their water usage in near-real time thanks to WaterSmart, a web-based, interactive portal that gives customers access to their water meter accounts. You can view and analyze your water usage, check for leaks, and set up consumption alerts.


This is a free service. Register for WaterSmart today.

Common Causes of Leaks

Sometimes when your bill is higher than expected, it could be due to an undetected water leak. Here's some tips that stand the test of time.

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