Services
- Customer Self Service (CSS)
- FOIA Requests
- Food Trucks
- Garbage and Recycling
- Historic Preservation
- Map Services
- Parking
- Permits
- Public Safety Education
- Self-Inspection Checklist
-
Service Requests
- Snow and Ice Removal
- Social Services Referrals
- Street Maintenance
- Stormwater Management
- Stormwater Utility
- Tree Maintenance
- Utility Bill
- Vendor Self Services
Service Requests
The Service Request portal allows residents to quickly report issues such as potholes, flooding, street light outages and property maintenance concerns.
How do I use the portal to enter service requests?
- Click on Sign in and log into your account.
- Under Village Service Request/Code Enforcement, select Submit a Request/Complaint.
- Under Complaint/Service Request Type, select a type from the list, then select a Sub Type. To describe your complaint, enter a description about the nature of the complaint and if you have a specific location (e.g. backyard) you may enter that in the next box. Click Next Step: Location. Your complaint is public; however, Village staff will not release your name as being the complainant and that will be kept confidential.
- Begin typing a street address in the Search for location field. The system will search existing locations within Downers Grove. If your location appears, please select it from the list. If you cannot identify an address, use the tabs on the right side of the screen to find a location. Click Next Step: Complainant / Requestor.
- You may choose to enter an anonymous complaint/request or you may enter your contact information. If you choose to be anonymous, you will not be able to check the status of your complaint/request. If you wish to use your contact information that is associated with your online account, select Use the contact information from my account,; otherwise enter your contact information. Click Next Step: Uploads.
- Here you can upload any documentation or photos you wish to include with your complaint/request although not required, it is an option. To upload, select Browse under Upload Additional Documents. Select your document and click open. Once uploaded, click Next Step: Review & Submit.
- Review information and type the characters in the character box exactly how they are; then click Submit Complaint/Service Request.
Your case has now been submitted and the appropriate Village staff will be assigned to your request. For some complaints and service requests, please allow 24-48 hours for Village staff to investigate.
To check the status of your Code Enforcement/Service Request case, select My Items from the tabs at the top of the web page. Click here for more information on how to navigate the My Items tab.
Call Us
Service requests can also be phoned in to be added to the system for review. 
If you have any questions about using the portal, please contact the Community Development Department at 630.434.5515 during business hours, M-F, 8:00 a.m. to 5:00 p.m.
Get Acquainted with the Portal
A quick overview of how the portal works.
Call Us
Service requests can also be phoned in to be added to the system for review.
If you have any questions about using the portal, please contact the Community Development Department at 630.434.5515 during business hours, M-F, 8:00 a.m. to 5:00 p.m.
Get Acquainted with the Portal
A quick overview of how the portal works.
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