Customer Self Service (CSS)


Residents or business customers with a CSS account can view their Village invoices and pay fees online.

INVOICE TYPES

General Billing refers to invoices payable to the Village such as parking permits, elevator inspections, alarm board fees, etc.


Utility Billing refers only to the bimonthly bill that covers water usage and stormwater fees.



Frequently Asked Questions

How do I sign up for CSS?

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Do I need to sign up for CSS?

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Can I use a social provider account?

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How do I reset my password?

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Why am I getting emails from identity.tylerportico.com?

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How do I link multiple accounts?

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Questions About Your Bill?

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Finance Department

Village Hall

850 Curtiss St.

Downers Grove, IL 60515

630.434.5510


Email: General Billing questions

Email: Utility Billing questions


HOURS

7:30 a.m. to 4:30 p.m.

Monday - Friday

Create Your Account

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The Customer Self Service (CSS) User Guide shows with text and screen shots, how to create an account, access account details and pay your invoices.


Print a copy and follow along.

©2025 The Village of Downers Grove | All Rights Reserved