Customer Self Service (CSS)

Residents or business customers with a CSS account can view their Village invoices and pay fees online.


General Billing refers to invoices payable to the Village such as parking permits, elevator inspections, alarm board fees, etc.

Utility Billing refers only to the bimonthly bill that covers water usage and stormwater fees.

Frequently Asked Questions

How do I sign up for CSS?

Do I need to sign up for CSS?

Can I use a social provider account?

How do I reset my password?

Why am I getting emails from

How do I link multiple accounts?

Questions ???

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Finance Department

Village Hall

801 Burlington Ave.

Downers Grove, IL 60515




8:00 a.m. to 5:00 p.m.

Monday - Friday

Create Your Account

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The Customer Self-Service (CSS) User Guide shows with text and screen shots, how to create an account, access account details and pay your invoices.

Print a copy and follow along.

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