Services
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Customer Self Service (CSS)
- FOIA Requests
- Food Trucks
- Garbage and Recycling
- Historic Preservation
- Map Services
- Parking
- Permits
- Public Safety Education
- Self-Inspection Checklist
- Service Requests
- Snow and Ice Removal
- Social Services Referrals
- Street Maintenance
- Stormwater Management
- Stormwater Utility
- Tree Maintenance
- Utility Bill
- Vendor Self Services
Customer Self Service (CSS)
Residents or business customers with a CSS account can view their Village invoices and pay fees online.
INVOICE TYPES
General Billing refers to invoices payable to the Village such as parking permits, elevator inspections, alarm board fees, etc.
Utility Billing refers only to the bimonthly bill that covers water usage and stormwater fees.
How do I sign up for CSS?
Do I need to sign up for CSS?
Yes. If you choose to pay your Village bills online, you need to create a CSS account.
Can I use a social provider account?
YES. Your Apple, Facebook, Google or Microsoft account can be used to sign-in. As an alternative, you can sign-up using an email account and the password of your choosing.
How do I reset my password?
If using a social provider, follow the directions on their support page:
If you use an email to sign in, use the Forgot Password link on the sign-in dialog.
- Enter the email address you signed up with and click Reset via Email.
This will trigger an email to be sent to the supplied email address. Use the link within the email to open a new browser window and update your password.
Why am I getting emails from identity.tylerportico.com?
- All of the Village’s self service portals are hosted with the software vendor. If you chose to use an e-mail address instead of a social provider for sign-in, it’s the vendor’s services that handles your authentication and any management activities that require your email.
- To ensure future correspondence arrives in your inbox and not your SPAM, please add this email address to your whitelist. To whitelist an email address just means you add them to your approved senders list. This tells your email provider that you know this sender and trust them, which will keep emails from this contact at the top of your inbox and out of the junk/spam folder.
How do I link multiple accounts?
All general billing and utility billing accounts can be linked to your CSS user ID after you are signed in.
To navigate link menu, click on the Avatar and click on My Account. The page will reload and you will have the option of link to account.
- Customer Accounts refers to General Billing. Your Customer ID or Account Number AND your billing name (Last Name, First Name) are required to link your account.
- Utility Billing Accounts refers to Utility Billing. Your Customer ID or Account Number are required. These IDs/Numbers are printed on the top right of your Utility Bill.
Questions About Your Bill?
Finance Department
Village Hall
850 Curtiss St.
Downers Grove, IL 60515
Email: General Billing questions
Email: Utility Billing questions
HOURS
7:30 a.m. to 4:30 p.m.
Monday - Friday
Create Your Account
The Customer Self Service (CSS) User Guide shows with text and screen shots, how to create an account, access account details and pay your invoices.
Print a copy and follow along.
Questions About Your Bill?
Finance Department
Village Hall
850 Curtiss St.
Downers Grove, IL 60515
Email: General Billing questions
Email: Utility Billing questions
HOURS
7:30 a.m. to 4:30 p.m.
Monday - Friday
Create Your Account
The Customer Self Service (CSS) User Guide shows with text and screen shots, how to create an account, access account details and pay your invoices.
Print a copy and follow along.
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