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Vendor Self Service (VSS) Portal 

The VSS portal recently went through a software upgrade, which will require new procedures for customer use. Instructions on how to register and use the new VSS portal are provided below.

The Vendor Self Service (VSS) portal will require new procedures for vendor use. Instructions on how to register and use the new VSS portal are provided below, in the Resources section.

The Village is responsible for services rendered by third party vendors. The VSS allows vendors the ability to look up their payments and update their vendor information including  address or banking information. 

Payment Options

General billing invoices are sent out by mail 30 days before payment is due. Bills are due and payable upon receipt. Any bill that remains unpaid after the billing date may be subject to a late fee. Payments can be made using the following methods:

  1. ONLINE: Customers can view and pay general billing invoices securely online by accessing their account using the Vendor Self-Service (VSS) portal. If you are a new vendor please create a new VSS account.

    NOTE: When you link an existing account, the Vendor ID will need to be entered without leading zeros (e.g. if your old vendor ID was 0012345, your existing new vendor ID is 12345) plus your FEIN/SSN.

  2. BY MAIL:
    Payments and correspondence may be mailed to:
    Village of Downers Grove, 801 Burlington Ave., Downers Grove, IL 60515-4776
    Please allow 7 business days for delivery and processing. If a third party service is paying your bill by mail, please ensure they have the correct mailing address on file.
  3. IN PERSON:
    Payments may be made by check, cash, or credit card in person at Village Hall, 801 Burlington Ave., or Public Works, 5101 Walnut Ave. during the following business hours: Monday-Friday: 8AM - 5PM.

NOTE: ALL PAYMENTS RECEIVED AFTER 5:00 P.M. WILL BE CREDITED TO THE NEXT BUSINESS DAY.

Resources

You can discover additional information regarding this service portal resources by clicking on common questions below:

  • If you register for a VSS account using your previous credentials and the email addresses match, your existing VSS account information will be available to you. 
  • If you do not use an existing email, or if you currently have multiple accounts using the same email address, you must complete the new account registration and relink accounts.

Yes. You’ll be prompted to create an account and sign-up. In addition, most applications offer enhanced capabilities if you sign-up. This includes the ability to setup a shared profile to link account numbers from different applications, view transaction history and save payment preferences.

  • Click the Log In or dedicated Vendor Self Service > Log in/Register on the page.
  • Click the Register for a new account under the username and password fields.

    New Account Creation screen with email and password fields.

    NOTE: Clicking the Sign In button opens a sign-in dialog where you’ll need to choose a social provider (Google, Facebook, Apple, Microsoft, etc) or enter an email and password used during the initial sign-up process.
  • Complete the required fields, those with astericks, on the registration form and click Register.

    A form field with email, first name, last name, and other required fields for creating a new vendor account.

    NOTE: The email address will be your username.
  • Before your account is officially registered, the system will send an email to your email address. You must click the confirmation link in the email before you can access the account.
  • When you receive the email, click the link in the email to confirm your email address.
  • The email confirmation page will appear. Click the Sign In to Vendor Self Service link.

YES. Your Apple, Facebook, Google or Microsoft account can be used to sign-in. As an alternative, you can sign-up using an email account and the password of your choosing.

If using a social provider, you follow their instructions:

If you chose to sign-up with an e-mail address, use the Forgot Password link on the sign-in dialog.

  1. On the sign-in dialog click Forgot Password? if you choose to use an e-mail. Clicking on this link opens a new dialog that asks for the email you used when you signed up.

    An image of the login screen with email and password fields, including reset password link.
  2. Entering an email and clicking the button Reset Password will send an email that includes a reset link.

    An image of the email field to reset your password
  3. You can use that link to open a new browser window and update your password.
  • After you sign-in you’ll see a Profile icon and link on the upper right of your browser window. Click the link to open your profile page.
  • On the profile page click Edit profile info to open your account details and look for the Extra Verification section.
  • You can choose to use either SMS (text message) or email as a second authentication factor. When enabled you’ll receive a one-time code or link as a verification step when you sign-in. Choose which factor you want to enable and follow the directions to complete the setup.

    All of the Village’s self service portals are hosted with the software vendor. If you chose to use an e-mail address instead of a social provider for sign-in, it’s the vendor’s services that handles your authentication and any management activities that require your email.

    To ensure future correspondence arrives in your inbox and not your SPAM, please add this email address to your whitelist. To whitelist an email address just means you add them to your approved senders list. This tells your email provider that you know this sender and trust them, which will keep emails from this contact at the top of your inbox and out of the junk/spam folder.