Skip to main content

ComEd Issues Scam Alert

The following information has been provided by ComEd regarding an unprecedented surge of scam attempts over the last few weeks:

In the last month there has been an in increase in scams to customers and specifically scams targeting small business customers. Phone scams include stories that the customer's billing cycle has changed and payment is needed immediately; the account is past due and immediate payment is required to avoid disconnection of service; or that the customer's previous payments were not accepted or processed. In those cases, the scammers instruct customers to buy a prepaid credit card and direct them to call back with their personal identification number (PIN).

Customers can avoid being scammed by taking a few precautions:  

  • Never provide social security or personal information to anyone initiating contact with you claiming to be a utility representative or requesting you to send money to another person or entity other than your local utility providers.

  • Always ask to see a company photo ID before allowing any utility worker into your home or business.  

  • When in doubt, check it out. Be skeptical of individuals wearing clothing with old or defaced company logos. If you have any doubts, ask to see a company photo ID. ComEd representatives always carry proper identification and never ask customers for cash or personal financial information.

  • Never make payment for services to anyone coming to the door.  If customers ever have concerns about the status of their account, they can contact ComEd at 1-800-EDISON1

If you believe you've been the target of a phone scam contact the Illinois Attorney General's office toll free at 1-800-386-5438 (TTY 1-800-964-3013) or visit the Illinois Attorney General's web site at and click on the link "Protecting Consumers."