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April 04, 2006

1. Call to Order

Mayor Brian Krajewski called the regular meeting of the Village Council of the Village of Downers Grove to order at 6:30 p.m. in the Council Chambers of the Downers Grove Village Hall.

Pledge of Allegiance to the Flag

Mayor Krajewski led those present in the Pledge of Allegiance to the Flag.

2. Roll Call

Present: Commissioner Ron Sandack, Commissioner Stan Urban, Commissioner Marilyn Schnell, Commissioner Martin Tully, Commissioner William Waldack and Mayor Brian Krajewski Non Voting: Village Manager Cara Pavlicek, Village Attorney Enza Petrarca and Village Clerk April Holden

Mayor Krajewski said he would like to remind everyone present that the Council meeting is broadcast over the local FM radio station, WDGC . In addition, a tape recording and videotape of the meeting are being made using Village owned equipment. The videotape of the meeting will be used for later rebroadcast of the Council meeting over the Village cable television Channel 6.

The Council will follow the rules of conduct for this meeting as provided in Sec. 2.5 of the Downers Grove Municipal Code. These offer the public the opportunity to comment at several points in the meeting. First, immediately following approval of the minutes of the past meetings, an opportunity will be given for public comments and questions on the active agenda items for this evening’s meeting. Following this, an opportunity is given for public comments and questions on any subject. Finally, if a public hearing is scheduled for this meeting, an opportunity is given for public comments and questions related to the subject of the hearing.

The Mayor stated that at the appropriate time the presiding officers will ask if there are any comments from the public. If anyone wishes to speak, the individual should raise their hand to be recognized and, after acknowledgment from the presiding officer, approach the microphone and state their name and address. He stated that remarks be limited to five minutes, and asked that individuals refrain from making repetitive statements.

The Mayor said there are agendas located on either side of the Council Chambers, and he invited the audience to pick up an agenda and follow the progress of the Council meeting.

3. Minutes of Workshop and Council Meetings

Executive Session Minutes for Approval Only – February 28, 2006 Council Retreat – March 14, 2006 Council Meeting – March 21, 2006 Workshop Meeting – March 28, 2006 There being no additions or corrections to the minutes, Mayor Krajewski said they would be filed as submitted.

4. Public Comments and Questions

A. Comments and Questions on Active Agenda

Dr. Gordon Goodman, 5834 Middaugh, commented on the Budget Ordinance, stating that he mentioned last week that he thought waiting a year to hire a Community Planning Director was ill-advised, and he noted that the Manager indicated she was comfortable with the budget as prepared. Dr. Goodman said since last week, he’s reviewed more closely the budget for the Planning and Code Services Departments, and he is in sympathy with the need to build up Code Services and provide improvements. He said the Environmental Commission passed a resolution encouraging more resources for enforcement of Village Ordinances, particularly those related to teardowns and other air pollution problems. Dr. Goodman said, however, that he thinks it is very unwise to substantially reduce the Planning Department staff. That Department will be reduced from about eight or nine persons to five during the short 2006-07 Fiscal Year, which is shown on page 4-52 of the supporting budget documents. He said that not only will the Village lose the Director of Planning, but also they don’t even intend to hire a Senior Planner, which according to the outline is a middle or junior staff position, pages 6-2 and 6-3. The Senior Planner is only a level 13 grade, whereas the Director of Community Development was a 20-22 grade. He knows the Village has a very talented Deputy Manager with planning experience; however, he has other responsibilities as well. Dr. Goodman said the Plan Commission workload is tremendous and complex, and they have more than enough to keep them busy until 11:00 p.m. on their meeting nights. The complexity of the issue is great. He encouraged the Council, as they go through the budget year, to look closely and provide more resources for both Planning and Code Enforcement. He doesn’t think there will be adequate Planning staff.

The Mayor said the Village has never had eight people in the Planning Department. He thinks those prior numbers included the Economic Development Commission. There are now three Planners on staff, and Deputy Manager Fieldman, and that is the most the Village has ever had.

Dr. Goodman reiterated his encouragement to the Council to watch the workload of the Planning Department more closely. Mayor Krajewski said that staff is looking at the work of the Plan Commission with the goal of rearranging their work load if possible, with possibly using the Zoning Board of Appeals to carry out some of the responsibilities. Dr. Goodman said that is a very good idea. He added that the Plan Commission has had too many responsibilities, and had to hold more meetings than usual. The test of the Plan Commission is how well it handles the backlog of requests.

B. Comments and Questions on General Matters

Dr. Gordon Goodman, 5834 Middaugh, said that the report of Manager Pavlicek is a healthy approach in improving the Code Enforcement Department. He said that some time ago he noted the “in lieu of land value” issue used for the Park District and School District needs to be reviewed as land values have increased. There was a large proposal for residential development north of Butterfield Road before the Plan Commission last night, with several hundred thousand dollars in funds for the Districts based on the current valuation. He said the current valuation is $100,000 per commercial acre, which he believes does not reflect the actual value of the land at this time. He asked if there has been progress for upgrading those figures.

The Mayor said that staff has reviewed the surrounding communities and their estimates per acre. They have contacted the School District and Park District to provide updated information regarding the impact fees.

Manager Pavlicek said, in regard to District 99, the Village cannot initiate the request for increases in impact fees, based upon agreements made between the Village and other agencies. She said this is subject to their timetable and the District has indicated a willingness to bring the information to the Council.

Dr. Goodman asked whether the Districts have to provide evidence for the request.

Manager Pavlicek said she believes their burden is to make the request and provide the information to the Village. Village staff’s burden is to work with reviewing the request and seeing that the fees are balanced, and are not detrimental to redevelopment.

Dr. Goodman asked whether other political jurisdictions accept land instead of money in lieu of. Manager Pavlicek said she would prefer to provide a written response to Dr. Goodman as this is a technical situation. The Village looks at the “fee in lieu of the land” dedication as an impact fee. Dr. Goodman said that looking at it is an impact fee has already made it easy for developers to pay a fee in lieu of providing land. Manager Pavlicek said that she is concerned about having a policy level discussion before it has been discussed at the Council level and without a formal request for the discussion. She is receptive to Dr. Goodman’s proposal but cannot have the discussion without the proper information before the Council.

5. Public Hearings

6. Consent Agenda

Commissioner Tully moved to remove from the Consent Agenda item MOT 00 -02297, a motion authorizing the purchase of in-car digital camera systems from AMR Digital Corporation for police squad cars, and RES 00 -02294, a resolution authorizing an agreement with Versar, Inc. for environmental remediation at Acadia on the Green. Commissioner Urban seconded the motion.

VOTE : YEA – Commissioner Tully, Urban, Waldack, Sandack, McConnell, Schnell, Mayor Krajewski

COR00 -02300 Claim Ordinance: No. 5629, Payroll, March 17, 2006 A motion was made to Approve this file on the Consent Agenda. Indexes: N/A

BIL00 -02301 List of Bills Payable: No. 5618, April 4, 2006 Sponsors: Accounting A motion was made to Approve this file on the Consent Agenda. Indexes: N/A

RES00 -02284 Resolution: Authorize an Agreement with National Insurance Services of Wisconsin, Inc. for Life and Accidental Death and Dismemberment Insurance Sponsors: Human Resources Summary of Item: A RESOLUTION AUTHORIZING EXECUTION OF AN AGREEMENT BETWEEN THE VILLAGE OF DOWNERS GROVE AND NATIONAL INSURANCE SERVICES OF WISCONSIN , INC. (Life/AD&D)

RESOLUTION 2006 -29 A motion was made to Pass this file on the Consent Agenda. Indexes: Insurance – Health, Employee

RES00 -02285 Resolution: Authorize an Agreement with National Insurance Services of Wisconsin, Inc. for Long-Term Disability Sponsors: Human Resources Summary of Item: A RESOLUTION AUTHORIZING EXECUTION OF AN AGREEMENT BETWEEN THE VILLAGE OF DOWNERS GROVE AND NATIONAL INSURANCE SERVICES OF WISCONSIN , INC. (Long Term Disability)

RESOLUTION 2006 -30 A motion was made to Pass this file on the Consent Agenda. Indexes: Insurance – Health, Employee

RES00 -02287 Resolution: Authorize a Plan Consultant & Accounting Administration Agreement with GCG Financial Sponsors: Human Resources Summary of Item: A RESOLUTION AUTHORIZING EXECUTION OF A PLAN CONSULTANT & ACCOUNTING ADMINISTRATION AGREEMENT BETWEEN THE VILLAGE OF DOWNERS GROVE AND GCG FINANCIAL

RESOLUTION 2006 -31 A motion was made to Pass this file on the Consent Agenda. Indexes: Employee Benefits

RES00 -02286 Resolution: Opt-Out of Compliance with the Provisions of the Federal and Illinois Health Insurance Portability and Accountability Acts for the Village Health Plan Year Beginning May 1, 2006 Sponsors: Human Resources Summary of Item: A RESOLUTION TO OPT -OUT OF COMPLIANCE WITH THE PROVISIONS OF THE FEDERAL AND ILLINOIS HEALTH INSURANCE PORTABILITY AND ACCOUNTABILITY ACTS FOR THE VILLAGE HEALTH PLAN YEAR BEGINNING MAY 1 , 2006

RESOLUTION 2006 -32 A motion was made to Pass this file on the Consent Agenda. Indexes: HIPAA

RES00 -02291 Resolution: Authorize an Application to the Department of Homeland Security for the 2006 Assistance to Firefighters Grant Program Sponsors: Fire Department and Finance Summary of Item: A RESOLUTION AUTHORIZING SUBMITTAL OF APPLICATION TO THE DEPARTMENT OF HOMELAND SECURITY FOR THE 2006 ASSISTANCE TO FIREFIGHTERS GRANT PROGRAM

RESOLUTION 2006 -33 A motion was made to Pass this file on the Consent Agenda. Indexes: Fire Equipment, Miscellaneous, Firefighters Grant Program

RES00 -02290 Resolution: Authorize a Grant Application to the Bureau of Justice Assistance for the FY 2006 Bullet Proof Vest Partnership (BVP) Program Sponsors: Police Department and Finance Summary of Item: A RESOLUTION AUTHORIZING SUBMITTAL OF GRANT APPLICATION TO THE BUREAU OF JUSTICE ASSISTANCE FOR THE FY 2006 BULLET PROOF VEST PARTNERSHIP (BVP) PROGRAM

RESOLUTION 2006 -34 A motion was made to Pass this file on the Consent Agenda. Indexes: Police Department, Police Equipment

BID00 -02295 Bid: Award $74,000 to Martam Construction, Inc., South Elgin, Illinois, to Fill Abandoned St. Joseph Creek Culvert Sponsors: Public Works Summary of Item: This is on Curtiss Street between Mackie Place and Belden Avenue. A motion was made to Approve this file on the Consent Agenda. Indexes: St. Joseph Creek

BID00 -02296 Change Order: Authorize $24,842.55 for a Change Order for Gilbert Avenue Sidewalk Improvement Project Sponsors: Public Works A motion was made to Approve this file on the Consent Agenda. Indexes: Sidewalk Construction, Gilbert Avenue Pedestrian Way, Sidewalk Improvements 2005

RES00 -02288 Resolution: Authorize an Extension to the Contract with Kale Uniforms for Equipment Sponsors: Police Department Summary of Item: A RESOLUTION AUTHORIZING EXECUTION OF AN EXTENSION TO THE CONTRACT BETWEEN THE VILLAGE OF DOWNERS GROVE AND KALE UNIFORMS (Equipment)

RESOLUTION 2006 -35 A motion was made to Pass this file on the Consent Agenda. Indexes: Police Equipment

RES00 -02289 Resolution: Authorize an Extension to the Contract with Kale Uniforms for Uniforms Sponsors: Police Department Summary of Item: A RESOLUTION AUTHORIZING EXECUTION OF AN EXTENSION TO THE CONTRACT BETWEEN THE VILLAGE OF DOWNERS GROVE AND KALE UNIFORMS (Uniforms)

RESOLUTION 2006 -36 A motion was made to Pass this file on the Consent Agenda. Indexes: Police Uniforms

MOT00 -02298 Motion: Approval of Plan Modifications for Midwestern University Administration Building (Ordinance No. 4724) Sponsors: Manager’s Office A motion was made to Award this file on the Consent Agenda. Indexes: Special Use – Midwestern University

RES00 -02302 Resolution: Authorize Agreement with County of DuPage re: Autumn Grove Resource Center Sponsors: Social and Health Services Summary of Item: A RESOLUTION AUTHORIZING EXECUTION OF AN AGREEMENT BETWEEN THE COUNTY OF DUPAGE AND THE VILLAGE OF DOWNERS GROVE (AUTUMN GROVE RESOURCE CENTER )

RESOLUTION 2006 -37 A motion was made to Pass this file on the Consent Agenda. Indexes: DuPage County Community Development Block Grant Passed The Consent Agenda

A motion was made by Commissioner Tully, seconded by Commissioner Urban, that the consent agenda be passed. The motion carried by the following vote: Votes: Yea: Commissioner Sandack, Commissioner Urban, Commissioner Schnell, Commissioner Tully, Commissioner Waldack and Mayor Krajewski

7. Active Agenda

RES00 -02294 Resolution: Authorize an Agreement with Versar, Inc. re: Environmental Remediation at Acadia on the Green Sponsors: Deputy Village Manager Summary of Item: A RESOLUTION AUTHORIZING EXECUTION OF AN AGREEMENT BETWEEN THE VILLAGE OF DOWNERS GROVE AND VERSAR , INC.

RESOLUTION 2006 -38 Commissioner Urban recused himself on this matter as he is a leaseholder in the Central Business District. A motion was made, seconded by Commissioner Schnell, to Adopt this file. Mayor Krajewski declared the motion carried by the following vote: Votes: Y ea: Commissioner Sandack, Commissioner Schnell, Commissioner Tully, Commissioner Waldack and Mayor Krajewski Abstain: Commissioner Urban Indexes: Versar, Inc., Planned Development #37-Acadia on the Green

MOT00 -02297 Motion: Authorize the Purchase of In-Car Digital Camera Systems from AMR Digital Corporation for Police Squad Cars Sponsors: Police Department Commissioner Schnell moved to amend this motion to specify 14 cameras at a price not to exceed a total of $58,800.00. A motion was made by Commissioner Schnell, seconded by Commissioner Urban, to Authorize this file. Mayor Krajewski declared the motion carried by the following vote: Votes: Yea: Commissioner Sandack, Commissioner Urban, Commissioner Schnell, Commissioner Tully, Commissioner Waldack and Mayor Krajewski Indexes: Police Equipment

ORD00 -02269 Ordinance: Annex Vacant Parcels – 63rd Street & Springside Avenue – Brian Court Subdivision Sponsors: Community Development Summary of Item: At their meeting of February 6, 2006, the Plan Commission recommended to annex the vacant parcels located at the northwest corner of 63rd Street and Springside Avenue.

AN ORDINANCE ANNEXING VACANT PARCELS TO THE VILLAGE OF DOWNERS GROVE , ILLINOIS (BRIAN COURT SUBDIVISION )

ORDINANCE NO . 4763 Commissioner Tully said this and the next three items were discussed extensively at the February 28, 2006 Workshop meeting. They are being brought forward now with the completion of the subdivision improvement agreement. A motion was made by Commissioner Urban to Adopt this file. Mayor Krajewski declared the motion carried by the following vote: Votes: Yea: Commissioner Sandack, Commissioner Urban, Commissioner Schnell, Commissioner Tully, Commissioner Waldack and Mayor Krajewski Indexes: Annexation, Subdivision – Brian Court, Annexation-NW Corner 63rd Street & Springside Avenue

ORD00 -02270 Ordinance: Rezone Northwest Corner of 63rd Street and Springside Avenue from R-1, Single Family Residence, to R-3, Single Family Residence Sponsors: Community Development Summary of Item: At their meeting of February 6, 2006, the Plan Commission recommended to rezone the vacant parcel located at the northwest corner of 63rd Street and Springside Avenue from Village R-1, Single Family Residential, to Village R-3, Single Family Residential.

AN ORDINANCE AMENDING THE COMPREHENSIVE ZONING ORDINANCE OF THE VILLAGE OF DOWNERS GROVE , ILLINOIS, CODIFIED AS CHAPTER 28 OF THE DOWNERS GROVE MUNICIPAL CODE , AS AMENDED , TO REZONE PROPERTY LOCATED AT THE NORTHWEST CORNER OF 63RD STREET AND SPRINGSIDE AVENUE

ORDINANCE NO . 4764 A motion was made, seconded by Commissioner Schnell, to Adopt this file. Mayor Krajewski declared the motion carried by the following vote: Votes: Yea: Commissioner Sandack, Commissioner Urban, Commissioner Schnell, Commissioner Tully, Commissioner Waldack and Mayor Krajewski Indexes: Subdivision – Brian Court, Rezone NW Corner 63rd Street & Springside Avenue – R-1 to R-3

RES00 -02271 Resolution: Final Plat of Subdivision for the Brian Court Subdivision with Exceptions Sponsors: Community Development Summary of Item: At their meeting of February 6, 2006, the Plan Commission recommended approval of the Final Plat of subdivision for the Brian Court Subdivision with exceptions.

A RESOLUTION APPROVING THE FINAL PLAT OF SUBDIVISION FOR THE BRIAN COURT SUBDIVISION WITH EXCEPTIONS

RESOLUTION 2006 -39 Commissioner Schnell commented that the exceptions being requested are predicated upon the fact that there are considerable wetlands in the subdivision dictating that good management practices need to be followed.

Commissioner Tully said that he believes all the criteria for granting the exceptions have been met under the Village’s current Ordinance provisions. A motion was made by Commissioner Schnell, seconded by Commissioner Waldack, to Adopt this file. Mayor Krajewski declared the motion carried by the following vote: Votes: Yea: Commissioner Sandack, Commissioner Urban, Commissioner Schnell, Commissioner Tully, Commissioner Waldack and Mayor Krajewski Indexes: Subdivision – Brian Court

RES00 -02306 Resolution: Approve Subdivision Improvement Agreement for Brian Court Subdivision Sponsors: Plan Commission, Planning and Community Development and Village Attorney Summary of Item: This will authorize a subdivision improvement agreement between the Village of Downers Grove, State Bank of Countryside and Atlantic Homes, Inc. for the Brian Court Subdivision.

A RESOLUTION AUTHORIZING EXECUTION OF A SUBDIVISION IMPROVEMENT AGREEMENT BETWEEN THE VILLAGE OF DOWNERS GROVE , STATE BANK OF COUNTRYSIDE AND ATLANTIC HOMES , INC.

RESOLUTION 2006 -40 Commissioner Schnell thanked staff, Deputy Manager Fieldman and Attorney Petrarca for coming up with the agreement outlining the developer’s responsibilities, and to the developer for agreeing to cooperate with the agreement.

Commissioner Tully agreed that the advent and use of Subdivision Improvement Agreements provides another tool for good planning and redevelopment A motion was made by Commissioner Waldack, seconded by Commissioner Sandack, to Adopt this file. Mayor Krajewski declared the motion carried by the following vote: Votes: Yea: Commissioner Sandack, Commissioner Urban, Commissioner Schnell, Commissioner Tully, Commissioner Waldack and Mayor Krajewski Indexes: Subdivision – Brian Court

ORD00 -02292 Ordinance: Adopt the Fiscal Year 2006/07 Budget in Lieu of Passage of an Appropriation Ordinance Sponsors: Manager’s Office and Finance Summary of Item: This ordinance adopts the fiscal year 2006/07 budget in lieu of an appropriation ordinance. As provided by law, proper notice has been given, the budget has been available for inspection for at least ten days, and a public hearing was held on March 28, 2006.

AN ORDINANCE ADOPTING THE FISCAL YEAR 2006 /07 BUDGET IN LIEU OF PASSAGE OF AN APPROPRIATION ORDINANCE

ORDINANCE NO . 4765 Commissioner Sandack said the budget was discussed at a number of meetings. It is the result of good planning, a good economy and the continuation of the Home Rule Sales Tax. The Home Rule Sales Tax revenue provides a dedicated funding source to address sorely needed capital infrastructure projects. Commissioner Tully’s term, “Community Investment Program” is an excellent description of this funding. He added that this budget reflects minimal increases in controllable expenses, and he thanked the staff for their work in submitting a terrific budget. A motion was made by Commissioner Sandack, seconded by Commissioner Tully, to Adopt this file. Mayor Krajewski declared the motion carried by the following vote: Votes: Yea: Commissioner Sandack, Commissioner Urban, Commissioner Schnell, Commissioner Tully, Commissioner Waldack and Mayor Krajewski Indexes: Budget 2006/07

RES00 -02293 Resolution: Amend the Downers Grove Compensation Plan by Adopting a Revised Plan Effective May 1, 2006 Sponsors: Human Resources and Manager’s Office Summary of Item: This will authorize an amendment to the Downers Grove Compensation Plan effective May 1, 2006.

A RESOLUTION AMENDING THE DOWNERS GROVE COMPENSATION PLAN BY ADOPTING A REVISED PLAN EFFECTIVE MAY 1 , 2006

RESOLUTION 2006 -41 A motion was made by Commissioner Tully, seconded by Commissioner Urban, to Adopt this file. Mayor Krajewski declared the motion carried by the following vote: Votes: Yea: Commissioner Sandack, Commissioner Urban, Commissioner Schnell, Commissioner Tully, Commissioner Waldack and Mayor Krajewski Indexes: Compensation Plan

8. Mayor’s Report

Materials to be Received – Minutes

Human Services Commission – March 1, 2006 Library Board – March 8, 2006 A motion was made by Commissioner Tully, seconded by Commissioner Urban, to Note Receipt Of this file. Mayor Krajewski declared the motion carried by the following vote: Votes: Yea: Commissioner Sandack, Commissioner Urban, Commissioner Schnell, Commissioner Tully, Commissioner Waldack and Mayor Krajewski

New Business

RES00 -02283 Resolution: Appointments to Boards and Commissions Sponsors: Mayor Summary of Item: This is to appoint Dimis Wyman to the Community Grants Commission.

RESOLUTION APPOINTING DIMIS WYMAN TO THE COMMUNITY GRANTS COMMISSION

RESOLUTION 2006 -42 Mayor Krajewski thanked Commissioner Tully for making this recommendation.

Commissioner Tully said that Ms. Wyman is a fixture in the cultural and performing arts community in the Village. She is a solid contributor to the Village and the Village is fortunate to have her serve on the Community Grants Commission. A motion was made by Commissioner Tully, seconded by Commissioner Urban, to Adopt this file. Mayor Krajewski declared the motion carried by the following vote: Votes: Yea: Commissioner Sandack, Commissioner Urban, Commissioner Schnell, Commissioner Tully, Commissioner Waldack and Mayor Krajewski Indexes: Boards and Commissions Materials to be Placed on File

9. Manager’s Report

Improved Development Permit & Inspection Process Deputy Village Manager Fieldman outlined some of the changes being made at the staff level for development and building permits. He said that the guiding principles are that the Village is a customer service organization keeping in mind the customer’s point of view. In that vein, staff works for the Village first, and each department should be invisible. He noted that continued improvements will be made throughout the process as they become necessary.

Mr. Fieldman said goals include 1) one point of contact with invisible departments; 2) consistent, predictable and transparent provision of services; 3) customer understanding of the process throughout; 4) staff providing a professional presentation to the customers; 5) staff acting as facilitators as opposed to regulators; and 6) providing the best possible development in the Village.

Specifically, Mr. Fieldman said objectives include working toward improving performance by reducing the review time to a ten-day to two-week period, and reducing the number of review comments on the review letters. In addition, improvements in accuracy are important. Staff also wants to improve customer performance by reducing the number of submittals on the part of the developer, and reducing the time between submittals. This will hopefully reduce the number of resubmittals.

Mr. Fieldman then reviewed issues with the previous process that were identified as needing improvement including having multiple in-take points, multiple customer contacts, multiple approvals and approved plans, a disjointed inspection process, poor communication in the Development Review Team, a departmental approach, no site development permit process, long and inconsistent review times, and lack of understanding on the part of the customer.

Mr. Fieldman explained the improved four-step process. The first step would be Planning and Zoning, then Site Development, Building, and Closeout. Each step has a specified Project Manager who passes the information on to the next Project Manager during the process. This provides the customer with one point of contact with one specific staff person. This process will enable identification of resubmittals, inspection coordination, and will provide the community with a development process hot line. Mr. Fieldman indicated that this improvement program has also resulted in updated job responsibilities of many staff members in four categories: 1) Project Managers; 2) In-take coordinators: 3) Inspection hot line operators; and, 4) Inspectors. Staff’s next step is to monitor the changes, measure performance, obtain feedback and continue to make adjustments as needed.

Commissioner Schnell asked how the evaluation process will be formalized to measure what staff wants to accomplish. Mr. Fieldman responded that there will be an internal and external process. Staff will create a baseline through customer surveys, feedback, and informal communication gathered by tracking phone calls, comments, etc. The Council will also be asked for feedback as to customer contacts with the Council.

In further response to the Commissioner, Mr. Fieldman said that staff has been reassigned into different roles, and the streamlined process allows the Village to do without a Senior Planner at this point. In terms of staff education regarding customer service, Mr. Fieldman said that there will be two levels of training: 1) cultural aspect of the principles of customer service Village-wide; and 2) meetings bi-weekly with implementation staff.

The Mayor asked if the developers will understand that there will be a specific staff person assigned to them at the point of initial contact. Mr. Fieldman said the customer will be made to understand immediately who their contact person is.

Commissioner McConnell said this is a great step forward. She asked about measuring this and reporting back to the Council. Mr. Fieldman said it will take 60-90 days to get a baseline, and 60-90 days to measure the improvements.

In further response to Commissioner McConnell, Mr. Fieldman said that currently there are three Project Managers (Planning, Engineering and Building), and they will have hand-off meetings with the developer present as each project moves to the next step. The ultimate goal is to have one project manager from start to finish. They anticipate more training and within a year or two they will be able to transition to a one-point-of-contact system from start to finish.

10. Attorney’s Report

Future Active Agenda

11.Committee Standing Reports

There were no reports.

12.Council Member Reports and New Business

13.Adjournment

Commissioner Tully moved to adjourn to Executive Session pursuant to Section 2©(1) of the Open Meetings Act to consider personnel. Commissioner Urban seconded.

VOTE : YEA – Commissioners Tully, Urban, Waldack, Sandack, McConnell, Schnell, Mayor Krajewski

Mayor Krajewski declared the motion carried and the Council convened into Executive Session at 7:20 p.m