No. Multiple general billing and utility billing accounts can be linked to your Customer Self Service user ID after you have signed in. Please follow the instruction in the How do I link multiple accounts? section.

Yes. If you choose to pay your bills using the online option, you will need to create a CSS account. Please click the Create/Login to Customer Self Service button above to be prompted to create an account and sign-up. 

An overview document is included above the FAQ section if you would like to see what can be done in CSS.

• Click on the "Create/Login to Customer Self Service" button above.

• Click the Log In (Top Right) or dedicated Customer Self Service (Left Menu) on the page.

• Click the included social media login option or click "Sign Up" under the email address and password fields. 

• Complete the required fields account creation page and click "Sign Up".

  • NOTE: The email address will be your username.

• Before your account is officially registered, the system will send an email to your email address. You must click the confirmation link in the email before you can access the account.

YES. Your Apple, Facebook, Google or Microsoft account can be used to sign-in. As an alternative, you can sign-up using an email account and the password of your choosing.

NOTE: If you choose to sign in with one of the social provider accounts (Google, Apple, Microsoft or Facebook) you must ALWAYS use that option to log in (not the email address and password option). You will also NOT have the option to be able change your password because you are authenticating through the social provider accounts and using their service's login information. 

If you signed in using a social media provider, follow the instructions located at their support pages listed below:

• Microsoft - https://support.microsoft.com 
• Google - https://support.google.com
• Facebook - https://www.facebook.com
• Apple - https://support.apple.com

If you chose to sign-up with an e-mail address, use the "Forgot Password" link on the sign-in dialog.

• On the sign-in dialog click "Forgot Password?" 

• Enter the email address you signed up with and click the "Reset via Email" button. 

• This will trigger an email to be sent to the supplied email address. You can use the link within the email to open a new browser window and update your password.

All of the Village’s self service portals are hosted with the software vendor. If you chose to use an e-mail address instead of a social provider for sign-in, it’s the vendor ’s services that handles your authentication and any management activities that require your email.

To ensure future correspondence arrives in your inbox and not your SPAM, please add this email address to your whitelist. To whitelist an email address just means you  add them to your approved senders list. This tells your email provider that you know this sender and trust them, which will keep emails from this contact at the top of your inbox and out of the junk/spam folder. 

Utility billing accounts can be linked to your Customer Self-Service user ID after you are signed in. To navigate link menu, click on the "Avatar" in the top right of your screen and click on "My Account". The page will reload and you will have the option of "link to account".

Utility Billing Accounts refers to Utility Billing. Your Customer ID or Account Number are required. These IDs/Numbers are printed on your Utility Bill.

General billing accounts can be linked to your Customer Self Service user ID after you are signed in. To navigate link menu, click on the "Avatar" in the top right of your screen and click on "My Account". The page will reload and you will have the option of "link to account".

Customer Accounts refers to General Billing. Your Customer ID or Account Number AND your billing name (Last Name, First Name) are required to link your account.

All general billing and utility billing accounts can be linked to your Customer Self Service user ID after you are signed in. To navigate link menu, click on the "Avatar" and click on "My Account". The page will reload and you will have the option of "link to account".

Customer Accounts refers to General Billing. Your Customer ID or Account Number AND your billing name (Last Name, First Name) are required to link your account.

Utility Billing Accounts refers to Utility Billing. Your Customer ID or Account Number are required. These IDs/Numbers are printed on your Utility Bill.